Metastreet Customer Service & Case Management Module

Enabling tenants, landlords and council officers to digitally interact and communicate in a new way.

Key features

Smart eForms – integrated forms to engage with landlords and tenants directly, request photos and documents electronically
Integrated customer management - provide seamless multi-channel customer support and management feature supporting email, postal and telephone communications
Reporting – caseload reports to help manage and monitor workloads efficiently
Case history - Auto organises information chronologically to create an insightful timeline for each case

Automation – intelligent auto assessment and triaging of cases to determine priorities
Documents and photos – upload, store and manage documents & photos seamlessly through our integrated document management system (DMS)
Notifications – receive alerts of customer contacts
Manage correspondence - create and manage your own letter and email templates for fast and professional communication

Benefits

Easy to use:

Simple and initiative design provides ease of use
Follows the GOV.UK design system
Meets accessibility standards (WCAG) 2.1 AAA

USE IT ANYWHERE:

Cloud based solution allows you to access and manage your cases on any device remotely at home, during onsite inspections or in the office
Supports mobile working through built in electronic messaging and print service connection for high volume service demand

CASE MANAGEMENT:

Receive notifications of new and updates to existing cases so you don’t miss a thing
Stay on top of caseloads to make better and faster decisions with our at-a-glance view of activities
Access all case documentation centrally via the integrated DMS feature. All officer generated documentation and customer submitted correspondence automatically upload to the DMS saving time

STAY IN CONTROL:

Increase productivity by creating pre-set email and letter templates for faster responses and consistent communication
Choose the preferred customer contact methods as well as choosing from standard and editable templates or creating your own bespoke responses
Keep your data in sync and up-to-date across systems including automated gazetteer address updates via CSV/sFTP or API integrations

Want to see a demo ...

If you and your team would like to see how Metastreet could take your customer service and case management to the next level, then we would love to give you a demo.